FAQ

 

support@antarcticaoutdoors.com

 

60 W Jericho Turnpike Syosset, NY 11791 US

 

Free standard shipping on all over the world.

 

Support forum provide for over 24h, every day.

FaQs. General Information

ANTARCTICA Origin

We started to operate cross-border e-commerce business in 2010, mainly providing customers with high-quality products. Our target customers are mainly in North America and Western Europe. Our goal is to establish a fashion brand beloved by people throughout the world. Our company strives to follow the brand operation route. Currently, we have 10 brands, and the number of service customers is over 300,000 annually..

What Pyament method do you accept?

We accept Visa, MasterCard, Discover, American Express, debit card with Visa or MasterCard logo, and PayPal.

How Much Does Shipping Cost?
If your order is over $49, Standard shipping is Free! For detailed shipping rates, please refer to our Shipping & Delivery policy.
Do you ship internationally?
We have warehouse in US, Germany, UK, Japan and East Middle and China. We can ship your order worldwide. Processing Time is within 48 Hours. Shipping Time is 10-15 business days.

I haven't received my item. What can I do?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at support@antarcticaoutdoors.com

Can I return or exchange my purchase if I don't like it?

What Variants Do I Need To Choose When Making My Orders?

How Can I Contact You With Other Questions?

How Long Is The Shipping Time?

We try to find the most appropriate shipping method based on the destination. Some items are shipped from warehouses in the U.S., and other items will be sent from warehouses in China.

Shipping time within the U.S.: 3-5 business days

Shipping time to the UK, Canada & Australia: 14 - 25 business days 

Shipping Time to the other countries: 15 - 30 business days

We can offer you expedited shipping for an additional charge. Please inquire at toptacticalgearusa@gmail.com

There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we can only approximate the delivery date.


How Long Does The Order Processing Take?

I haven't received my item. What can I do?

What Couriers Do You Use For Order Delivery?

The product I ordered didn't work out. How do I return an item?

We think you're awesome and deserve the best. That's why we offer hassle-free returns—provided your item is new, still has its tags and is returned within 365 days of delivery. It's easy to get started. Just contact our customer relations department via: support@antarcticaoutdoors.com

My order arrived, but the product is defective. What can I do?

How do I exchange an item?

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